Sky Fares Condition

	ECONOMY CLASS			BUSINESS CLASS
	SKY Deal	SKY Flexi	SKY Flexi +	SKY Premium	SKY Executive
Royal Skies : Earn Miles	Not Eligible	Not Eligible	100% Awarded	125% Awarded	150% Awarded
Itinerary Change	Not Allowed	Allowed with Admin Fee plus Fare Difference	No Admin Fee Fare Difference may apply	Allowed with Admin Fee	No Charge
Baggage Allowance	20kg	20kg	20kg	30kg	30kg
Refund	Not Allowed	Allowed with Admin Fee	Allowed with Admin Fee	Allowed with Admin Fee	Allowed with Admin Fee
Upgrade	Not Allowed	Allowed with Fare Difference	Allowed with Fare Difference	-	-
No Show	Forfeited	Applicable with Penalty Charges	Applicable with Penalty Charges	Applicable with Penalty Charges	Applicable with Penalty Charges
Child/Infant Discount	Adult Fare	Adult Fare	75% of Published Fare for Child/Infant with seat	Adult Fare	75% of Published/ Adult Fare for Child/Infant with seat

PLEASE NOTE:

SKY Deal fare conditions apply for combination fares involving 'SKY Deal' tickets in either direction.
For combination of fares involving different colours, the most restricted condition is applied throughout the entire journey.
All flight segments must be flown in the correct sequence as stated in your e-ticket. If the correct flight sequence is not followed, passengers may be denied boarding.
The above conditions are subject to change without prior notice.
The terms and conditions published in the fare rules will prevail in the event of any discrepancy with the above conditions.
To make an infant without seat booking, please contact a Royal Brunei Airlines ticket office.

Sky Fares FAQs

How can I get the cheapest fare?
Our cheapest fares are available, on www.bruneiair.com, for passengers purchasing ‘SKY Deal’ fares. Our lowest fares generally have very restricted conditions which include no refunds, and no changes to name, travel date and flight.

Which rule condition applies when I buy mixed Fare Families?
The most restricted condition of the lowest Fare Family will apply in both directions. Any combination of fares involving a SKY Deal fare will incur SKY Deal fare conditions for both travel directions which include no refunds, and no changes to name, travel date and flight even if one of the sectors purchased was on a different Fare Family.

I have just missed the flight. Can you put me on the next available flight?
You will need to be booked onto the next available flight subject to a no show, reissue fee and fare difference fee. This is because the fare that was originally paid is no longer applicable. For the convenience of our passengers, if the same fare is still available at the time of reissuing, we will only charge the no show and reissue change fee only.

Are name changes allowed?
No. However, name correction (spelling mistake to your name) is allowed subject to a fee. Example of name correction: has entered name as Jenet Smith but should be Janet Smith.

If I've booked a two-way ticket, can I name change for the return flight after I've already travelled one way already?
No, once you've started your journey, you are not allowed to change the name for the return sector.

I made duplicate bookings; can I get a refund of one of the bookings?
As we operate a no-refund policy, we are unable to refund any tickets (fares and charges) even if duplicate bookings were made. If the booking details of the reservation differ then this is not viewed as a duplicate booking and it will not be refunded.

When am I allowed a refund of my fares?
All SKY Deal fares are not eligible for any refunds. For other Fare Family purchased, please refer to http://www.bruneiair.com/rba/branded-fares.php for further details. Other Fare Family purchases, apart from ‘SKY Deal’ are further subject to an administration charge which varies depending on the type of ticket purchased.

How do I change a past dated ticket?
Apart from SKY Deal fares, you are only able to change flight dates, times and routes up to four hours before the scheduled departure time, subject to amendment fees and the applicable fare difference being paid.