Making a Reservation
Canceling
and Changing a Reservation
Holding
a Reservation
Purchasing
a flight online
Credit
Card Security
Ticket
Delivery
Refund
Trip
Template
Become
a bruneiair.com online member
Hotel
and Car Reservations
Troubleshooting
Making a Reservation
return to top
Canceling and Changing a Reservation
 |
Can
I make changes or cancellations to a reservation that I
have already purchased on bruneiair.com? |
|
· Once your reservation has been
booked online, please contact your nearest local Royal Brunei
Airlines Reservation office for any changes or cancellations.
Changes and cancellations cannot be made online. Please
make sure you read and understand the fare rules when making
a booking. Fees for changing or canceling a reservation
will most likely apply. |
return to top
Holding a Reservation
|
I
choose to pay in person or via phone than online. Can I
still book a flight via bruneiair.com? |
|
· Yes, you can by clicking on
the ‘hold this trip’ function at the itinerary
review page. However, you need to register as an online
member of bruneiair.com to make use of this feature.
Once you have held an itinerary, a provisional itinerary
email will be sent to the email address you have supplied
at the ‘address and ticket delivery information’.
Print the email and mention the Sabre record locator
when making payment via our Royal Brunei Airlines ticket
office or phone center. |
| |
|
How
do I hold a reservation? |
|
· After you login as a member
and chosen your itinerary, click on the ‘hold this
trip’ icon at the itinerary review page. You can hold
a maximum of two (2) itineraries at any time. Each booking
will be held for a maximum of 3 days before automatically
deleting itself. Hence, you need to purchase your ticket
by the time and date stated in the provisional itinerary
email to avoid automatic cancellation of your itinerary.
|
return to top
Purchasing a flight online
return to top
Credit Card Security
|
What
is CVC2? |
|
· This is a special security
encryption used by Visa and MasterCard to prevent fraud
and misuse of credit cards. The Card Validation Code is
a special 3-digit code printed at the back of your credit
card directly after the credit card number. |
| |
|
Are
my credit card details secured, especially during the online
payment operation? |
|
· Yes. Your credit card details
are secured when making a reservation online. Please note
that although we require your CVC2 number, we will only
use it for card validation. It is not seen or stored by
Royal Brunei Airlines. |
| |
|
How
will I know whether the website is secure during the booking
process? |
|
· Starting from the itinerary
review web page, there should be a lock icon displayed at
the bottom right side of the status bar. If you double-click
the lock icon, a certificate will be displayed verifying
the security of the website. |
return to top
Ticket Delivery
|
What
type of ticket will I receive? |
|
· Royal Brunei Airlines has begun
to implement Electronic Ticketing. At the time of ticket
purchase, you will be informed if the journey is eligible
for Electronic Ticketing. Otherwise a paper ticket must
be requested using one of the delivery methods shown on
the web. |
| |
|
How
Does Electronic Ticketing Work? |
|
· At the time you purchase
your booking online, you will be informed if the journey
is eligible for Electronic Ticketing. Electronic Tickets
are a convenient alternative to a paper ticket. With an
Electronic Ticket, you only need to print a copy of your
itinerary and keep it with you during your journey. When
you get to the last page of the booking process (titled
Final Confirmation), you will see a button called ‘Printable
e-invoice’. Click this link to send a copy of your itinerary
to your printer.
If a printed itinerary is misplaced, a registered
user of our site can go back to the Internet and retrieve
a new one. Non-registered users can contact RBA to have
an itinerary emailed to them.
When checking in for a flight, simply present
your passport and Electronic Ticket Itinerary.
If you cannot print your ‘e-invoice’, your
local RBA office will be able to print the necessary documentation
for you.
As new routes become eligible for electronic
ticketing, this option will replace traditional paper
ticket delivery methods such as Airport Pickup, City Ticket
Office Pickup, Mail, Courier or Service Centre Pickup.
If you lose your printed Itinerary, please
request a replacement for it from Royal Brunei Airlines.
There is no charge for a replacement Itinerary.
|
return to top
Refund
|
Can
I request for a refund online? |
|
· No. Refundable
paper tickets cannot be processed online but must be returned
to Royal Brunei Airlines ticket office for a refund. Please
note that the refund of tickets are subject to the fare
rules for the particular destination. Therefore, please
read the fare rules before purchasing a ticket online. |
return to top
Trip Template
|
I
always travel to the same destinations. How can I save time
during the booking process? |
|
· By logging in as a bruneiair.com
member, you can save your favorite travel itineraries or
any previously booked itineraries as ‘saved trips’.
Saved trips are trip templates and are a useful way to store
and re-use travel itinerary information for your frequently
traveled destinations. Please be aware that this is not
an actual booking!
For example, if you travel regularly between Bandar Seri
Begawan and Singapore, you can save your favorite air carrier,
car rental agency and hotel information in a trip named
“BSB-SIN”. Therefore, each time you need to plan
another trip for travel between Bandar Seri Begawan to Singapore,
you can short-cut the reservation process by clicking on
the ‘Trip Templates’ and selecting your saved
‘BSB-SIN’ trip. |
return to top
Become a bruneiair.com online member
|
Why
create a User Account on bruneiair.com? |
|
· By creating a FREE bruneiair.com
user account, you will have access to additional features
not available to non-members such as:
* You will not have to re-input information required to
make a booking,
thus saving time on repeat online purchases.
* Holding a reservation and pay in person or via phone later.
*
View details of previous bookings made online.
* Use details of previous bookings for future bookings.
|
| |
|
Do
I have to be a bruneiair.com member to book online? |
|
· No. You can access information
on flights and fares without logging in as a member. After
selecting an itinerary, you have the option to either log
in or continue as a Guest. However, as a Guest, you will
not be able to view your online bookings after purchase.
|
| |
|
How
do I create a user account? |
|
· Click on ‘create an account’
and enter a username and password. Please keep your password
in a secure place for security purposes. |
return to top
Hotel and Car Reservations
return to top
Troubleshooting
|
I
receive a blank message for my on-line booking confirmation
and provisional itinerary in my email. What happened?
|
|
· As the on-line booking confirmation
and provisional itinerary email are sent via HTML format,
please ensure that your email is defaulted to view HTML
formatted messages. |
| |
|
I
have forgotten my bruneiair.com password. What should I
do? |
|
· Usernames and passwords are
case-sensitive. Therefore, please ensure that you have entered
them correctly.
To receive your password via e-mail, go to the login page
and click on ‘forgot your password?’. Enter your
username and click ‘continue’. Your password will
be sent as a GetThere notification e-mail to the address
entered in your user profile. Please note that username
and password are case-sensitive. |
| |
|
The
bruneiair.com username I entered does not exist. What do
I do next? |
|
· Usernames and passwords are
case sensitive. If you are having problems logging in after
entering your username and password, check to see if you
are entering them correctly. |
return to top
|
