| Making a Reservation |
| 1. How
do I book a flight online? |
| 2. How
far in advance can I book a flight? |
| 3. How
close to departure can I book a flight? |
| 4. Can
I select my seat during the booking process? |
| 5. Can
I earn frequent flyer points for my online reservation? |
| 6. Can
I view my reservation after its been made? |
| 7. How
many passengers can I book in one reservation? |
| 8. How
do I take advantage of special offers? |
| |
| Canceling and Changing a Reservation |
| 1. Can
I make changes or cancellations to a reservation that
I have already purchased on bruneiair.com? |
| |
| Purchasing a flight online |
| 1. How
do I pay for my flight purchased online? |
| 2. Can
I purchase a flight for someone else? |
| 3. What
currency will my credit card be billed in? |
| 4. How
will I receive confirmation of my online ticket purchase? |
| |
| Credit Card Security |
| 1. What
is CVC2? |
| 2. Are
my credit card details secured, especially during the
online payment operation? |
| 3. How
will I know whether the website is secure during the booking
process? |
| |
| Ticket Delivery |
| 1. What type of ticket
will I receive? |
| 2. How
Does Electronic Ticketing Work? |
| |
| Refund |
| 1. Can
I request for a refund online? |
| |
| Trip Template |
| 1. I
always travel to the same destinations. How can I save
time during the booking process? |
| |
| Become a bruneiair.com online member |
| 1. Why
create a User Account on bruneiair.com? |
| 2. Do
I have to be a bruneiair.com member to book online? |
| 3. How
do I create a user account? |
| |
| Hotel and Car Reservations |
| 1. Where
can I book a hotel or car for my trip? |
| |
| Troubleshooting |
| 1. I
receive a blank message for my on-line booking confirmation
and provisional itinerary in my email. What happened?
|
| 2. I
have forgotten my bruneiair.com password. What should
I do? |
| 3. The
bruneiair.com username I entered does not exist. What
do I do next? |
| |
| ............................................................................................................................................................................. |
| |
Making a Reservation
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Canceling and Changing a Reservation
 |
Can
I make changes or cancellations to a reservation
that I have already purchased on bruneiair.com? |
|
Once your reservation
has been booked online, please contact your
nearest local Royal Brunei Airlines Reservation
office for any changes or cancellations. Changes
and cancellations cannot be made online. Please
make sure you read and understand the fare rules
when making a booking. Fees for changing or
canceling a reservation will most likely apply.
|
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Purchasing a flight online
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............................................................................................................................................................................. Credit Card Security
 |
What
is CVC2? |
|
· This is a special
security encryption used by Visa and MasterCard
to prevent fraud and misuse of credit cards.
The Card Validation Code is a special 3-digit
code printed at the back of your credit card
directly after the credit card number. |
| |
 |
Are
my credit card details secured, especially during
the online payment operation? |
|
· Yes. Your credit
card details are secured when making a reservation
online. Please note that although we require
your CVC2 number, we will only use it for card
validation. It is not seen or stored by Royal
Brunei Airlines. |
| |
 |
How
will I know whether the website is secure during
the booking process? |
|
· Starting from the
itinerary review web page, there should be a
lock icon displayed at the bottom right side
of the status bar. If you double-click the lock
icon, a certificate will be displayed verifying
the security of the website. |
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............................................................................................................................................................................. Ticket Delivery
 |
What
type of ticket will I receive? |
|
· Royal Brunei Airlines
has begun to implement Electronic Ticketing.
At the time of ticket purchase, you will be
informed if the journey is eligible for Electronic
Ticketing. Otherwise a paper ticket must be
requested using one of the delivery methods
shown on the web. |
| |
 |
How
Does Electronic Ticketing Work? |
|
· At the
time you purchase your booking online, you
will be informed if the journey is eligible
for Electronic Ticketing. Electronic Tickets
are a convenient alternative to a paper ticket.
With an Electronic Ticket, you only need to
print a copy of your itinerary and keep it
with you during your journey. When you get
to the last page of the booking process (titled
Final Confirmation), you will see a button
called ‘Printable e-invoice’. Click this link
to send a copy of your itinerary to your printer.
If a printed itinerary is misplaced,
a registered user of our site can go back
to the Internet and retrieve a new one. Non-registered
users can contact RBA to have an itinerary
emailed to them.
When checking in for a flight,
simply present your passport and Electronic
Ticket Itinerary.
If you cannot print your ‘e-invoice’,
your local RBA office will be able to print
the necessary documentation for you.
As new routes become eligible
for electronic ticketing, this option will
replace traditional paper ticket delivery
methods such as Airport Pickup, City Ticket
Office Pickup, Mail, Courier or Service Centre
Pickup.
If you lose your printed Itinerary,
please request a replacement for it from Royal
Brunei Airlines. There is no charge for a
replacement Itinerary.
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............................................................................................................................................................................. Refund
 |
Can
I request for a refund online? |
|
· No.
Refundable paper tickets cannot be processed
online but must be returned to Royal Brunei
Airlines ticket office for a refund. Please
note that the refund of tickets are subject
to the fare rules for the particular destination.
Therefore, please read the fare rules before
purchasing a ticket online. |
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............................................................................................................................................................................. Trip Template
 |
I
always travel to the same destinations. How
can I save time during the booking process?
|
|
· By logging in as
a bruneiair.com member, you can save your favorite
travel itineraries or any previously booked
itineraries as saved trips. Saved
trips are trip templates and are a useful way
to store and re-use travel itinerary information
for your frequently traveled destinations. Please
be aware that this is not an actual booking!
For example, if you travel regularly between
Bandar Seri Begawan and Singapore, you can save
your favorite air carrier, car rental agency
and hotel information in a trip named BSB-SIN.
Therefore, each time you need to plan another
trip for travel between Bandar Seri Begawan
to Singapore, you can short-cut the reservation
process by clicking on the Trip Templates
and selecting your saved BSB-SIN
trip. |
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............................................................................................................................................................................. Become a bruneiair.com online member
 |
Why
create a User Account on bruneiair.com? |
|
· By creating a FREE
bruneiair.com user account, you will have access
to additional features not available to non-members
such as:
* You will not have to re-input information
required to make a booking,
thus saving time on repeat online purchases.
* Holding a reservation and pay in person or
via phone later.
* View details of previous bookings made online.
* Use details of previous bookings for future
bookings. |
| |
 |
Do
I have to be a bruneiair.com member to book
online? |
|
· No. You can access
information on flights and fares without logging
in as a member. After selecting an itinerary,
you have the option to either log in or continue
as a Guest. However, as a Guest, you will not
be able to view your online bookings after purchase.
|
| |
 |
How
do I create a user account? |
|
· Click on create
an account and enter a username and password.
Please keep your password in a secure place
for security purposes. |
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............................................................................................................................................................................. Hotel and Car Reservations
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............................................................................................................................................................................. Troubleshooting
 |
I
receive a blank message for my on-line booking
confirmation and provisional itinerary in
my email. What happened? |
|
· As the on-line
booking confirmation and provisional itinerary
email are sent via HTML format, please ensure
that your email is defaulted to view HTML formatted
messages. |
| |
 |
I
have forgotten my bruneiair.com password. What
should I do? |
|
· Usernames and passwords
are case-sensitive. Therefore, please ensure
that you have entered them correctly.
To receive your password via e-mail, go to the
login page and click on forgot your password?.
Enter your username and click continue.
Your password will be sent as a GetThere notification
e-mail to the address entered in your user profile.
Please note that username and password are case-sensitive.
|
| |
 |
The
bruneiair.com username I entered does not exist.
What do I do next? |
|
· Usernames and passwords
are case sensitive. If you are having problems
logging in after entering your username and
password, check to see if you are entering them
correctly. |
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