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Help & FAQs
This page provides you the frequently ask questions about bookings online with www.bruneiair.com.
You may go to "Contact Us" if you are unable to find what you are looking for here.

Making a Reservation
1. How do I book a flight online?
2. How far in advance can I book a flight?
3. How close to departure can I book a flight?
4. Can I select my seat during the booking process?
5. Can I earn frequent flyer points for my online reservation?
6. Can I view my reservation after its been made?
7. How many passengers can I book in one reservation?
8. How do I take advantage of special offers?
 
Canceling and Changing a Reservation
1. Can I make changes or cancellations to a reservation that I have already purchased on bruneiair.com?
 
Purchasing a flight online
1. How do I pay for my flight purchased online?
2. Can I purchase a flight for someone else?
3. What currency will my credit card be billed in?
4. How will I receive confirmation of my online ticket purchase?
 
Credit Card Security
1. What is CVC2?
2. Are my credit card details secured, especially during the online payment operation?
3. How will I know whether the website is secure during the booking process?
 
Ticket Delivery
1. What type of ticket will I receive?
2. How Does Electronic Ticketing Work?
 
Refund
1. Can I request for a refund online?
 
Trip Template
1. I always travel to the same destinations. How can I save time during the booking process?
 
Become a bruneiair.com online member
1. Why create a User Account on bruneiair.com?
2. Do I have to be a bruneiair.com member to book online?
3. How do I create a user account?
 
Hotel and Car Reservations
1. Where can I book a hotel or car for my trip?
 
Troubleshooting
1. I receive a blank message for my on-line booking confirmation and provisional itinerary in my email. What happened?
2. I have forgotten my bruneiair.com password. What should I do?
3. The bruneiair.com username I entered does not exist. What do I do next?
 
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Making a Reservation

How do I book a flight online?
· The booking process is accomplished in 4 easy steps :

1. Air Search
    Input your itinerary selection.

2. Air Availability
    This page will show you the closest possible flights available
    according to your requirements. Select the flight best suit to you.

3. Itinerary Review
    This page will price your flight selection and gives the option for you
    to purchase or modify your flight selection.

4. Final confirmation
    Once you have booked and purchase your flight, you will be given
    your itinerary information and reference code (Sabre record locator)
    that you can print.

 
How far in advance can I book a flight?
· You may book your flight as far as 331 days in advance of departure.
 
How close to departure can I book a flight?
· You can book up to four (4) days before departure of your flight. This is to give us enough time to get your ticket prepared.
 
Can I select my seat during the booking process?
· Yes. Click on the ‘select seats’ icon on the ‘Itinerary Review’ page to display a graphical layout of the aircraft. Click on your preferred seat for each flight number and then click on the ‘Reserve’ button.
 
Can I earn frequent flyer points for my online reservation?
· Yes. Type in each passenger’s 9-digit Royal Skies frequent flyer number at the itinerary review page.
 
Can I view my reservation after its been made?
· Yes. However, you must be logged in as a bruneiair.com member at the time of purchase to take advantage of this feature. After login, select ‘Previous Online Bookings’ from the left navigation area and select your booking from the list.
 
How many passengers can I book in one reservation?
· You can book a maximum of 7 passengers in one reservation. To book additional passengers, create a new reservation and repeat the booking process.
 
How do I take advantage of special offers?
· Everyday low prices are available on our website. New offers will be updated regularly. We are currently developing an ‘email offer’ service that is expected to be launch very soon.

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Canceling and Changing a Reservation

Can I make changes or cancellations to a reservation that I have already purchased on bruneiair.com?
Once your reservation has been booked online, please contact your nearest local Royal Brunei Airlines Reservation office for any changes or cancellations. Changes and cancellations cannot be made online. Please make sure you read and understand the fare rules when making a booking. Fees for changing or canceling a reservation will most likely apply.

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Purchasing a flight online

How do I pay for my flight purchased online?
· Currently bruneiair.com accepts the following credit cards :
          * Visa Card
          *MasterCard
 
Can I purchase a flight for someone else?
· Yes
 
What currency will my credit card be billed in?
· Your credit card will be billed in Brunei Dollars (BND).
 
How will I receive confirmation of my online ticket purchase?
· During the last stage of the booking process (Final Confirmation), you will receive a printable confirmation that states your travel itinerary and booking reference (Sabre record locator). Please print that page and keep for future reference.
Additionally, a HTML version of your itinerary of your online ticket purchase will be sent directly to the email address you have supplied at the ‘address and ticket delivery information’ once the booking process have been completed. Please note that fares are not guaranteed until ticketed.

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Credit Card Security

What is CVC2?
· This is a special security encryption used by Visa and MasterCard to prevent fraud and misuse of credit cards. The Card Validation Code is a special 3-digit code printed at the back of your credit card directly after the credit card number.
 
Are my credit card details secured, especially during the online payment operation?
· Yes. Your credit card details are secured when making a reservation online. Please note that although we require your CVC2 number, we will only use it for card validation. It is not seen or stored by Royal Brunei Airlines.
 
How will I know whether the website is secure during the booking process?
· Starting from the itinerary review web page, there should be a lock icon displayed at the bottom right side of the status bar. If you double-click the lock icon, a certificate will be displayed verifying the security of the website.

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Ticket Delivery

What type of ticket will I receive?
· Royal Brunei Airlines has begun to implement Electronic Ticketing. At the time of ticket purchase, you will be informed if the journey is eligible for Electronic Ticketing. Otherwise a paper ticket must be requested using one of the delivery methods shown on the web.
 
How Does Electronic Ticketing Work?

· At the time you purchase your booking online, you will be informed if the journey is eligible for Electronic Ticketing. Electronic Tickets are a convenient alternative to a paper ticket. With an Electronic Ticket, you only need to print a copy of your itinerary and keep it with you during your journey. When you get to the last page of the booking process (titled Final Confirmation), you will see a button called ‘Printable e-invoice’. Click this link to send a copy of your itinerary to your printer.

If a printed itinerary is misplaced, a registered user of our site can go back to the Internet and retrieve a new one. Non-registered users can contact RBA to have an itinerary emailed to them.

When checking in for a flight, simply present your passport and Electronic Ticket Itinerary.

If you cannot print your ‘e-invoice’, your local RBA office will be able to print the necessary documentation for you.

As new routes become eligible for electronic ticketing, this option will replace traditional paper ticket delivery methods such as Airport Pickup, City Ticket Office Pickup, Mail, Courier or Service Centre Pickup.

If you lose your printed Itinerary, please request a replacement for it from Royal Brunei Airlines. There is no charge for a replacement Itinerary.

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Refund

Can I request for a refund online?
· No. Refundable paper tickets cannot be processed online but must be returned to Royal Brunei Airlines ticket office for a refund. Please note that the refund of tickets are subject to the fare rules for the particular destination. Therefore, please read the fare rules before purchasing a ticket online.

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Trip Template

I always travel to the same destinations. How can I save time during the booking process?
· By logging in as a bruneiair.com member, you can save your favorite travel itineraries or any previously booked itineraries as ‘saved trips’. Saved trips are trip templates and are a useful way to store and re-use travel itinerary information for your frequently traveled destinations. Please be aware that this is not an actual booking!
For example, if you travel regularly between Bandar Seri Begawan and Singapore, you can save your favorite air carrier, car rental agency and hotel information in a trip named “BSB-SIN”. Therefore, each time you need to plan another trip for travel between Bandar Seri Begawan to Singapore, you can short-cut the reservation process by clicking on the ‘Trip Templates’ and selecting your saved ‘BSB-SIN’ trip.

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Become a bruneiair.com online member

Why create a User Account on bruneiair.com?
· By creating a FREE bruneiair.com user account, you will have access to additional features not available to non-members such as:
          * You will not have to re-input information required to make a booking,
             thus saving time on repeat online purchases.
          * Holding a reservation and pay in person or via phone later.
          * View details of previous bookings made online.
          * Use details of previous bookings for future bookings.
 
Do I have to be a bruneiair.com member to book online?
· No. You can access information on flights and fares without logging in as a member. After selecting an itinerary, you have the option to either log in or continue as a Guest. However, as a Guest, you will not be able to view your online bookings after purchase.
 
How do I create a user account?
· Click on ‘create an account’ and enter a username and password. Please keep your password in a secure place for security purposes.

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Hotel and Car Reservations

Where can I book a hotel or car for my trip?
· Click on the ‘add a car? or ‘add a hotel’ icon of your selected destination city

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Troubleshooting

I receive a blank message for my on-line booking confirmation and provisional itinerary in my email. What happened?
· As the on-line booking confirmation and provisional itinerary email are sent via HTML format, please ensure that your email is defaulted to view HTML formatted messages.
 
I have forgotten my bruneiair.com password. What should I do?
· Usernames and passwords are case-sensitive. Therefore, please ensure that you have entered them correctly.
To receive your password via e-mail, go to the login page and click on ‘forgot your password?’. Enter your username and click ‘continue’. Your password will be sent as a GetThere notification e-mail to the address entered in your user profile. Please note that username and password are case-sensitive.
 
The bruneiair.com username I entered does not exist. What do I do next?
· Usernames and passwords are case sensitive. If you are having problems logging in after entering your username and password, check to see if you are entering them correctly.

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